NISSAN MAXIMA USER REVIEWS
I own a 2010 Nissan Maxima. The back of the driver seat popped off one day when my wife leaned into the back seat to get something. We called our local Dealer, Gray Daniels Nissan in Brandon MS. We wanted to know what the warranty was for a problem such as this. They assured us it would be covered under the 3yr/36000 mile warranty. We took the vehicle to them in Aug. 2012. The service manager denied the warranty, stating /the back of the seat appears it was broken due to physical damage./ I asked him what /physical damage/ he was referring to; there were no scuff marks, tears, scratches of any kind. His response: the pins holding the back of the seat on were broken. OF COURSE THEY ARE BROKEN. THAT'S WHY I BROUGHT THE CAR TO THEM IN THE FIRST PLACE. The pins broke and left the back of the front seat laying on the back seat. Even after agreeing that there was no physical damage other than the broken pins, he still denied the warranty stating that /something could have/ caught the seat back and broke the pins.
In Decemeber of 2012 a new service manager, Mike King, said we could bring the car up of another look, that /something didn't sound right to him./ So in January 2013 we took the car for its second opinion. Mr. King came to the conclusion that the seat was broken, that it seemed to him that there was previous damage. He denied the claim, stating that there were no service records of our car at their establishment. I asked him how an oil change would have anything to do with the seat back. He said it didn't. But if I had let them do the maintence, he would have been better able to service us. When asked why he thought the seat had previous damage or why the warranty was being declined when there was no damage except the brokens pins in question, he had no answer. However, he did off up the Customer Care line for Nissan, stating they might could help by over riding him. I made claim and got a return phone call the next day. Melissa told me that she had no power to overturn the local dealer. I told her what Mr. King stated and she promptly told me that it was due to the physical damage mentioned in the dealer report that the appeal was denied. I asked her what physical damage was referred to. She again stated the pins were broken. WOW!! The very reason we came to Nissan was for warranty of the broken pins and the reason we were denied warranty was that the pin were broken. Apparently the warranty of a Nissan means nothing.
We traded our Nissan Patrol for a Maxima TI and truely love it, after getting used to not using a key to start it and the foot brake, we find it really cheap to run very quiet on the road, a very comfortable ride, sticks to the corners like glue, so easy to drive, love how easy the GPS is to use, the 3D backing camera is great when parrel parking, sound system excellent and usea friendly We find it not as heavy to drive as the Patrol and as we are getting older this is a big help, we are more than pleased with our Maxima