2012 NISSAN MAXIMA

NISSAN MAXIMA VARIANTS & PRICES

NISSAN MAXIMA USER REVIEWS

Warranty Service Not Good
2013 NISSAN MAXIMA 4D SEDAN 350 ST-S
Practicality
 4
Reliability
 3
Running cost
 3
How it drives
 2
I own a 2010 Nissan Maxima. The back of the driver seat popped off one day when my wife leaned into the back seat to get something. We called our local Dealer, Gray Daniels Nissan in Brandon MS. We wanted to know what the warranty was for a problem such as this. They assured us it would be covered under the 3yr/36000 mile warranty. We took the vehicle to them in Aug. 2012. The service manager denied the warranty, stating /the back of the seat appears it was broken due to physical damage./ I asked him what /physical damage/ he was referring to; there were no scuff marks, tears, scratches of any kind. His response: the pins holding the back of the seat on were broken. OF COURSE THEY ARE BROKEN. THAT'S WHY I BROUGHT THE CAR TO THEM IN THE FIRST PLACE. The pins broke and left the back of the front seat laying on the back seat. Even after agreeing that there was no physical damage other than the broken pins, he still denied the warranty stating that /something could have/ caught the seat back and broke the pins. In Decemeber of 2012 a new service manager, Mike King, said we could bring the car up of another look, that /something didn't sound right to him./ So in January 2013 we took the car for its second opinion. Mr. King came to the conclusion that the seat was broken, that it seemed to him that there was previous damage. He denied the claim, stating that there were no service records of our car at their establishment. I asked him how an oil change would have anything to do with the seat back. He said it didn't. But if I had let them do the maintence, he would have been better able to service us. When asked why he thought the seat had previous damage or why the warranty was being declined when there was no damage except the brokens pins in question, he had no answer. However, he did off up the Customer Care line for Nissan, stating they might could help by over riding him. I made claim and got a return phone call the next day. Melissa told me that she had no power to overturn the local dealer. I told her what Mr. King stated and she promptly told me that it was due to the physical damage mentioned in the dealer report that the appeal was denied. I asked her what physical damage was referred to. She again stated the pins were broken. WOW!! The very reason we came to Nissan was for warranty of the broken pins and the reason we were denied warranty was that the pin were broken. Apparently the warranty of a Nissan means nothing.
L Murnane
2011 NISSAN MAXIMA 4D SEDAN 350 TI
Practicality
 5
Reliability
 5
Running cost
 5
How it drives
 5
We traded our Nissan Patrol for a Maxima TI and truely love it, after getting used to not using a key to start it and the foot brake, we find it really cheap to run very quiet on the road, a very comfortable ride, sticks to the corners like glue, so easy to drive, love how easy the GPS is to use, the 3D backing camera is great when parrel parking, sound system excellent and usea friendly We find it not as heavy to drive as the Patrol and as we are getting older this is a big help, we are more than pleased with our Maxima

SELECT

RATE

CREATE

PUBLISH

Simply select your car, rate it out of 5 for Practicality, Reliability Running Costs, On the Road and tell us what you love about it, or what annoys you - it takes less than five minutes, but you will be helping other new car buyers make an informed decision.



1SELECT

Select the year, make, model, variant and body style of your car to review.

Selected car

2RATE

Click on the each set of stars to give your point review.

PRACTICALITY

RELIABILITY

COSTS

ON THE ROAD
3CREATE

Write a minimum of 100 characters for your review to be published. The maximum is 2500 characters

I confirm that this review is based on my experience for this car. I have no personal or business connection with the manufacturer or importer of this car. I also have not been offered any payment or incentive by a manufacturer, importer or dealer to write this review.
4PUBLISH

Click to publish your review.